Job Details – Technical Service Supervisor

10 Jan 2022

  • Provide IT deskside and helpdesk support to customer through various channels
  • Lead a team to deliver IT support service to customer
  • Perform operation support including data backup, data center management, IT facilities administration, installation and configuration of network, server, desktop PC, printer and peripherals
  • Maintain hardware and software inventory, prepare inventory reports as required
  • Assign work tasks to team members for follow up
  • Provide service report and update service performance to management regularly
  • Handle ad-hoc assignments / projects as required
  • Higher Diploma or above in computer science or related disciplines
  • More than 5 years IT helpdesk / deskside support experience with at least 1 year in team lead role
  • Professional certificate(s) holder is preferable such as ITIL / MCITP / MCSE / CCNA / CCNP
  • Hands-on experience in PC support operation, TCP/IP and server infrastructure are essential
  • Mature, positive thinking and active person are desired
  • Good communication skill in both English and Cantonese
  • Immediate available is preferred

 

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