Job Details – Service Desk Specialist

20 Jan 2021

  • Handle incoming service requests, incidents and problems via phone, in person, remote control or email
  • Provide first level support and remote troubleshooting for end users
  • Record calls into the call logging system
  • Follow up the calls’ status and coordinate with deskside engineers to solve the case
  • Perform ad hoc IT support duties as assigned
  • Diploma or above in Computer Science or equivalent
  • 1 year of IT experience in PC problem diagnosis and end users support
  • Good troubleshooting and problem solving skills
  • Customer-focused, self-motivated and be a good team player
  • Good command of spoken & written English and Chinese. Mandarin is an advantage
  • Immediately available is preferred
  • Shift duty may be required

 

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