Job Details – Senior IT Support Engineer / Specialist (Government Sector)

05 Aug 2020

  • Provide IT deskside and helpdesk support to our customer side’s users through various channels such as phone-call, remote assistance and/or on-site support, etc.
  • Act a small team leader to lead the deskside support team to deliver IT support service to our customer (team members may locate at different sites in customer premises)
  • Perform operation support on hardware, software and application including data backup, IT facilities administration, installation and configuration of network, server, desktop PC, printer and peripherals, etc. via remote control or on-site visits according to customer specific guidelines and handling procedures
  • Maintain hardware & software inventory as up-to-dated record and support to handle ad-hoc assignments as required
  • Well understand and operate in a customer specific case logging system to create and assign work tasks to team members or other on-site engineers for follow up
  • Provide service reports and update service performance to management or customer regularly
  • Communicate with customer’s vendors for related IT work follow-up such as facilities purchasing and repairing, etc. according to customer guidelines and procedures
  • Higher Diploma or above holder in computer science or related disciplines
  • More than 5 years IT helpdesk / deskside support experience with at least 1 year in preferably in supervisory role
  • Professional certificate(s) holder of IBM Lotus 8.5 or above and MCSA / MCSE / MCITP is a MUST
  • Professional certificate(s) holder preferable for ITIL / MCP / CCNA / CCNP
  • Hands-on experienced in PC operations, TCP/IP and server infrastructure
  • High degree of maturity, positive-thinking, sense of responsibility and proactivity with self-learning and initiating ability
  • A good team player with strong customer service and assertive attitude; able to follow through tasks until completion independently
  • Good interpersonal and communication skills with good command of English, Mandarin & Cantonese
  • Working Location: Kwun Tong

 

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