Job Details – Night Shift – Senior/ Service Desk Specialist (Shek Mun)
- Perform system operations and maintain operations procedures.
- Control data backup and restoration.
- Conduct daily walkthroughs and routine checking of the computing services.
- Conduct daily system administration, troubleshooting and applying remediation to system problems.
- Daily support the operational tasks
- Perform the change and configuration management under ITIL and ISO compliance
- Meet the corresponding service level agreement (SLA)
- Develop and maintain operational procedures and performance statistics for all computer systems
- Write system scripts to schedule and monitor the performance of systems
- Higher Certificate holder or above in IT or related disciplines
- With 1 year experience in Information Technology services (more 3 years IT exp, will be considered as Senior level)
- Knowledge in Microsoft Windows Active Directory, Exchange Server and AIX/Linux Administration is an advantage
- Knowledge in Data Center Operation is an advantage
- Holding any Professional Certificate is a plus
- Good interpersonal communication skill
- Able to work on-site, 7×24 shift and overnight shift
- Fluent in spoken English and Cantonese
- Candidate with less experience will be considered as Assistant Service Desk Specialist
- Fresh graduates are welcome