Job Details – Assistant Helpdesk Supervisor
Responsibilities- Handle incoming service requests, incidents and problems via different communication channels such as phone, email and instant massager
- Provide first level support and remote troubleshooting for end users
- Assist the team supervisor to lead the service delivery
- Manage staff roster and prepare daily / weekly / month service review report
- Record calls into the call logging system
- Follow up the calls’ status and coordinate with deskside engineers and service vendor to solve the case
- Critical incident handling and escalation
- Perform ad hoc IT support duties as assigned
- Higher Diploma or above in Computer Science or equivalent
- 3 years of IT helpdesk experience (with at least 1-year assistant supervisor experience is highly preferred)
- Good customer service and problem solving skills
- Mature, reliable and can work independently
- Good command of spoken & written English and Chinese. Mandarin is an advantage
- Immediately available is preferred